Help centre
How the portal works, step by step.
Search, or pick a topic below. Signed-in people see more; management sees the operating guides too.
Getting started
Creating an account, signing in, and your first visit.
- Creating your accountHow to sign up, confirm your email, and open your private room.
- Signing inPassword, one-time email link, Google, and the two-factor code.
- Forgot your passwordGet a six digit code by email, then set a new password.
- Your first visitThe welcome screen, what happens next, and when we ask you to accept updated terms.
- Two-factor authenticationWhat it is, who needs it, and how to set it up.
Troubleshooting and FAQs
When something does not work, and quick answers.
- I cannot sign inWrong password, too many attempts, a locked account, or the wrong email.
- No email or code arrivedWhere to look, how long to wait, and how to ask again.
- Two-factor problemsWrong codes, a lost phone, or a new phone.
- Uploads that failFile types, sizes, and what to do with photos from a phone.
- Your transfer could not be matchedWhat the note means and how to fix it.
- Display problems on a phoneMenus, tables, and forms on small screens.
- Frequently asked questionsShort answers to the common questions.