Help centre
How the portal works, step by step.
Search, or pick a topic below. Signed-in people see more; management sees the operating guides too.
Getting started
Creating an account, signing in, and your first visit.
- Creating your accountHow to sign up, confirm your email, and open your private room.
- Signing inPassword, one-time email link, Google, and the two-factor code.
- Forgot your passwordGet a six digit code by email, then set a new password.
- Your first visitThe welcome screen, what happens next, and when we ask you to accept updated terms.
- Two-factor authenticationWhat it is, who needs it, and how to set it up.