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Two-factor problems

Wrong codes, a lost phone, or a new phone.

Updated Sep 12, 2026
In this topic · Troubleshooting and FAQs
  • "That code did not match." Codes change every 30 seconds; type the one showing now and check your phone's clock is set automatically.
  • New phone, same app backup. Restore the app's backup; the codes continue to work.
  • Lost phone, no backup. Investors: sign in with a one-time email link, then remove the old authenticator under Account → Security and add the new one. Management: ask a director or the owner to reset your two-factor from your account page; you set up a new authenticator at your next sign-in.
  • Locked out after five wrong codes. Wait up to fifteen minutes and try again.
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